FAQ

All major credit and debit cards as well as PayPal.
As soon as you see the “Order is Complete” screen.
If your card is declined, first try again or try a different card. If it still doesn’t work, please contact your bank or card issuer.
We’re always interested in adding talented, passionate people to our team. Email  hello@nyden.com and tell us about yourself.

You’ll find more info about us here.

Follow us on Instagram (@wearenyden) or sign up to our newsletter here.

EUR.

Contact our customer support team at customerservice@nyden.com

 

Contact our customer support team at customerservice@nyden.com
Check out our Size Guide for more information.
Our customer support team can help you identify it. Email us at customerservice@nyden.com and attach the image you are interested in.
No. Please read our Terms and Conditions.
Sorry to hear that! Have a look at your original order – you should find step-by-step instructions for sending back damaged, defective, or incorrect items.
You have 30 days to return any item for a full refund. The items must be sent back clean, unworn (tags still intact), and in the original packaging. You will find return policy here.
We offer free returns from within the European Union. For orders placed to countries outside Europe, we don’t offer free returns.
Contact us at customerservice@nyden.com and we will provide you with one.
We don’t offer exchanges, but you can always return any items within 30 days for a full refund.

Once our warehouse receives your undamaged item(s), it will take up to 4 weeks to process everything. We’ll keep you updated via email and let you know when we are able to issue your refund.

No. If you are based outside the EU then you are responsible for taxes and import duties.
These are collected before you receive your order. Please contact the customs department in your country to find out how much taxes and duties you would have to pay.
Shipping is free in the European Union. For countries outside the EU the shipping fee will be calculated at checkout.
Orders placed in Europe usually take 1-5 business days and international orders up to 20 business days. Check your country under "Where does /Nyden ship?" below.
Yes. Once your order has left our warehouse you will receive an email with the tracking number.

We ship to the following countries:

 

Country Estimated delivery (days)
Andorra 4-7
Australia 11
Austria 1-5
Bahrain 8-12
Belgium 1-5
Bulgaria 1-5
Canada 10
Chile 10-12
China 12-14
Colombia 12-16
Croatia 1-5
Cyprus 1-5
Czech Republic 1-5
Denmark 1-5
Egypt 8-12
Estonia 1-5
Finland 1-5
France 1-5
Germany 1-5
Greece 1-5
Hong Kong 10
Hungary 1-5
Iceland 14-16
Indonesia 12-15
Ireland 1-5
Italy 1-5
Israel 16-22
Japan 8
Kazakhstan 8-15
Kuwait 8-12
Latvia 1-5
Lithuania 1-5
Luxembourg 1-5
Malaysia 8-12
Malta 4-6
Mexico 11-16
Monaco 3-4
Netherlands 1-5
Norway 1-5
Poland 1-5
Portugal 1-5
Qatar 8-12
Romania 1-5
Russia 14-16
Saudi Arabia 9-13
Serbia 7-10
Singapore 6-8
Slovakia 1-5
Slovenia 1-5
Spain 1-5
South Africa 9-13
South Korea 10
Sweden 1-5
Switzerland 1-5
Taiwan 8-12
Thailand 12
Turkey 10-15
Ukraine 1-5
United Arab Emirates 8-12
United Kingdom 1-5
United States 1-5
Vietnam 10-14

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